As part of MedData Services’ customer assistance program, we provide an initial comprehensive training session at no additional charge. Our training staff will schedule a time to help you setup your system and begin using the online program, which usually takes less than an hour and can be done from anywhere – all you need is a phone and computer.
In addition to the one-on-one training session, we provide an online tutorial and interactive manual to guide you through the process and answer common questions.
MedData Services also offers a customer support line Monday – Friday, 9:00am to 5:00pm CST: 1-888-246-1085. A skilled expert is available to assist in any matter relating to the website, software, user account, facility account, or any other questions.
If after-hours, there is a customer assistance link on the MedData website to submit a question or request service; all inquiries will be answered the next business day.
Known as a prescription assistance program or patient assistance program, these are offered by pharmaceutical companies to provide free medications for indigent and uninsured patients. With nearly ALL major pharmaceutical drugs available, health care facilities – including outpatient clinics, county hospitals and for-profit hospitals – can receive or be reimbursed for prescription medications dispensed to qualified patients who could not otherwise purchase them.
The challenge is understanding the process and managing the program. Because there is no standard procedure amongst the prescription drug manufacturers, administering the program and obtaining the most up-to-date information can be costly and time-consuming. Our Internet-based software program provides the most current, comprehensive database of drugs available and maintains required forms and information for each major pharmaceutical company.